Privacy Policy

This Privacy Policy describes how Seri Rattan Living ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from our site or use our online platform.

We are committed to protecting your privacy and handling your data in an open and transparent manner. This policy explains your rights regarding the personal information we hold.

Information We Collect

• Personal Information: This includes information that can identify you, such as your name, email address, postal address, phone number, payment information (processed securely), and details about your orders or inquiries. We collect this information when you place an order, sign up for an account, subscribe to our newsletter, fill out a form, or otherwise interact with our site.

• Usage Data: We automatically collect information about how you access and use our service. This may include your IP address, browser type, operating system, referring URLs, pages viewed, duration of visit, and timestamps. This data helps us understand how our site is used and improve its performance.

• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and maintain our service, including processing your orders, managing your account, and delivering your purchases.

• To communicate with you, respond to your inquiries, and provide customer support.

• To send you marketing and promotional materials, where you have provided consent. You can opt out of receiving these communications at any time.

• To improve our site, products, and services, understand user preferences, and personalize your experience.

• To detect, prevent, and address technical issues, fraud, or other illegal activities.

• To comply with legal obligations and enforce our terms and policies.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Performance of a Contract: When processing your data is necessary to fulfill an order or provide a service you have requested.

• Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving our services, preventing fraud, or marketing, provided these interests are not overridden by your rights and freedoms.

• Consent: Where you have given us clear consent to process your personal data for a specific purpose. You have the right to withdraw your consent at any time.

• Legal Obligation: When processing is necessary to comply with a legal obligation to which we are subject.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to process your data for these purposes, we will either delete or anonymize it.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure.

Sharing Your Information

We may share your personal information with third parties in limited circumstances:

• Service Providers: We may engage trusted third-party companies and individuals to facilitate our service, such as payment processors, shipping companies, marketing service providers, or IT service providers. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

• Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as a business asset.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.

• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.

• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.

• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

• The right to withdraw consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable data protection laws.

Links to Other Sites

Our site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us by postal mail:

Seri Rattan Living
Lot 18,
Jalan Perusahaan 3,
Shah Alam, Selangor,
40460,
Malaysia